How to Submit a Stakeholder Communication Plan for IT Changes

When implementing significant IT changes, a well-structured communication plan is essential to keep stakeholders informed and aligned. Every project impacting business operations should include a stakeholder communication plan document.

Defining a Stakeholder Communication Plan

A stakeholder communication plan includes:

Identifying who needs to be informed about the project and changes
Specifying the information they need
Timing for communication throughout the project
Modes of communication (e.g., email, meetings)

The plan aims to ensure all stakeholders receive clear and consistent messages to prepare for upcoming IT changes.

Timing for Plan Submission

Submit a draft stakeholder communication plan during the initial planning phase, before scheduling or implementing changes. The submission should include:

Project charter and scope documents
Technical design and test plans
Risk assessment and mitigation strategies

Submitting early allows the communication approach to be reviewed as part of the change approval process.

Plan Requirements

Use the standard template and include:

List of stakeholders, grouped by audience (employees, partners, IT team, executives, etc.)
Communication milestones aligned with the project schedule
Key messages and channels for each milestone
Roles and owners for executing communications
Plans for feedback collection and response

Attach draft communications like email templates or presentation materials. The IT Change Advisory Board will review and may offer recommendations.

Need Help?

For assistance with stakeholder communication plans, contact the IT Communications team at it-communications@company.com. They can provide guidance and best practices.

Effective stakeholder communication is crucial for successful IT changes. Submit your plan early to ensure everyone stays informed!